What can I do if the product is not available in my size?
If a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.
How can I find out if Pokyshop.com delivers to my PIN Code?
You can find out if Pokyshop.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.
The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
How long does it take for an order to be delivered to me?
We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.
How are orders on Pokyshop.com delivered to me?
All orders placed on Pokyshop.com are dispatched through courier partners such as Blue Dart, Quantium, etc. We do not use Speed Post to deliver orders placed on Pokyshop.com
Does Pokyshop.com deliver products outside India?
Yes. At this point, Pokyshop.com delivers products across the globe.
How do I apply a coupon?
You can apply a coupon on cart page before you place an order. The complete list of your unused and valid coupons is available on our page.
How can I pay for my order at pokyshop.com?
We support the following payment options at pokyshop.com:
- Cash On Delivery (available in select pincodes)
- Credit Card
- Debit Card
- Net banking
How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. Pokyshop.com offers a Cash on Delivery option for all orders between Rs. 299 and Rs. 20000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Your order value may be below Rs. 299 or over Rs. 20000.
- Our courier partners may not support a Cash on Delivery option to your delivery address.
- You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 20000, then the COD option will be disabled.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
I am being charged a VAT amount on my order. What is VAT?
Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.
How is the VAT amount decided?
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:
- Products which are sold at a net discount of 19% or above, VAT is not included in the price and an additional VAT will be collected over and above the discounted price.
- Products which are sold at Maximum Retail Price or at a net discount less than 19%, VAT is included in the price and no additional VAT will be charged.Net discount is essentially the product price less of product discount and coupon discount, if any.
Max 9% VAT on Footwear and max 5% VAT on other categories is applicable. Note: In case the product ordered in an apparel, then actual VAT (which is a maximum of 5% currently) will be charged and for non-apparel products a maximum VAT of 9% may be collected from you and remaining will be funded by Pokyshop.
If I return the purchased product will the VAT amount charged be refunded?
Yes. If you return the product the applicable VAT amount will also be refunded to your Pokyshop cashback account.
If I cancel my order will the VAT amount charged be refunded?
Yes. If you cancel the order, the applicable VAT amount will also be refunded to your Pokyshop cashback account.